![]() ![]() ![]() They may be able to provide further troubleshooting steps or identify any issues with your account or service. Try using a different device: If the issue persists, try using the Spectrum TV app on a different device to see if the issue is specific to your current device.Ĭontact customer support: If none of these solutions work, you can contact the Spectrum TV customer support team for assistance. To do this, go to the settings menu on your device, select "Apps," find the Spectrum TV app, and then select "Clear cache" and "Clear data." You can check for updates in the app store on your device.Ĭlear cache and data: If the app is still not working, try clearing the cache and data of the app. Update the app: Make sure that you have the latest version of the Spectrum TV app installed on your device. Restart your device: Try restarting your device and then relaunching the Spectrum TV app to see if it resolves the issue. Try resetting your modem and router, or moving your device closer to the router to improve the connection. Here are a few troubleshooting steps that you can try to resolve the issue:Ĭheck your internet connection: A weak or unstable internet connection can cause buffering and delays in the streaming of video and audio content. Sound delays and picture skipping can be caused by a variety of factors, such as a weak or unstable internet connection, outdated app version, or compatibility issues with your device. I'm sorry to hear that you're experiencing issues with the Spectrum TV app. If this doesn’t get better I’m probably gonna cancel my cable and move to either YouTube TV or Hulu TV. Does anyone have any possible way to make this better? I try resetting, switching channels, etc… and nothing works ever. Man this app is so bad I swear they intentionally do this to make you pay up for the cable box. It’s awful, I can’t even keep up with what’s happening in the game because it keeps skipping back and forth. And then 1 minute later it jumps forward back to real time. Take football for example: it will be 5 minutes left in the 3rd quarter at one point, and then it randomly jumps back to the 8 minute mark, something I’ve already seen. I mainly notice it when I’m watching sports, but the game will literally jump back and forth between real-time, and like 3 minutes prior. ![]() Sometimes I get the sound of a commercial and the picture of a sports game, movie, etc… When I’m watching tv the sound will randomly lag, like anywhere from seconds to minutes behind. There’s two main issues here, but I’ve only seen complaints about the first: ![]()
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